Refund policy

REFUND & RETURNS POLICY

Last Updated: June 26, 2026

This Refund & Returns Policy applies to all purchases made through TabouATL.

Because all products are made to order, we take extra care in production and fulfillment to ensure each item is created specifically for each customer.

RETURNS, EXCHANGES, AND CANCELLATIONS

Due to the made-to-order nature of our products, we are not able to offer returns, exchanges, or cancellations once an order has been placed and production has begun.

We strongly encourage customers to carefully review all product details, including sizing, color, and order information before completing checkout.

We do not offer a “change of mind” policy.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

We only accept return or replacement requests in cases where:

  • The item arrives damaged
  • The item is defective due to production error
  • The incorrect item was received

If you experience any of the above issues, you must contact us at TabouATL@gmail.com within 14 days of receiving your order.

Please include:

  • Your order number
  • Clear photos of the item(s)
  • A description of the issue

Failure to contact us within this timeframe may result in denial of your request.

RETURN CONDITION REQUIREMENTS (IF APPROVED)

If a return, replacement, or inspection is approved, all items must be returned in their original condition, including:

  • Unworn and unwashed condition
  • Original tags attached
  • Original packaging included

We reserve the right to refuse any items that are washed, worn, altered, or not returned in their original condition.

Customers are responsible for all return shipping costs unless otherwise stated.

RETURN PROCESS

To initiate a return request, you must contact our customer support team at TabouATL@gmail.com within 14 days of delivery.

Once your request is reviewed and approved, we will provide instructions for returning the item.

Please do not send any items back without prior approval.

REFUNDS

If your return is approved, a refund will be issued to your original payment method within 10 business days of approval.

Please note that depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at TabouATL@gmail.com.

ADDITIONAL NOTES

  • We are not responsible for delays caused by shipping carriers
  • We are not responsible for incorrect addresses provided by customers
  • Refunds will not be issued for sizing issues or customer ordering errors
  • We strongly recommend reviewing all product details before placing an order

CONTACT INFORMATION

If you have any questions about this policy, please contact:

TabouATL
Email: TabouATL@gmail.com
Location: Georgia, United States